Refund policy

Returns and exchanges within 14 days

Request a return or exchange within 14 days of receiving your order.

Item condition

Items must be unworn and unwashed, with the original tags attached and in their original packaging. Returned items undergo a quality inspection before they are returned to stock.

Your first exchange is free

Your first exchange is free, including reverse pickup and delivery of the replacement. Our customer care team arranges it for you.

Return charges

For change-of-mind returns and any further exchanges, you are responsible for a reverse pickup fee of AED 15.50 and a return handling fee of AED 4.50, totalling AED 20.00.

Further exchanges

After your first free exchange, once a return has been processed, place a new order for the replacement. It is charged as a new order, including the standard UAE delivery fee of AED 15.50. Size exchanges are subject to stock availability.

Refunds

Refunds will be issued to your original payment method or as store credit, according to your preference and applicable consumer protection laws.

Defective items

Defective items qualify for a free exchange or a full refund, in accordance with applicable laws. The change-of-mind charges above do not apply to defective items.

How to request help

Write to info@pinoti.ae or WhatsApp +971 55 929 4030 with your order number and the item you would like to return or exchange. Our customer care team will arrange reverse pickup with the courier.

Customer service is available Sunday to Saturday, from 9:00 AM to 6:00 PM (UAE time).