Questions and answers

We offer sizes from Newborn to Kids, for 0 to 8 years. Our sizing follows the child's age, with a comfortable fit designed to allow freedom of movement.

Our pieces are designed to fit true to age. If you are unsure, we recommend checking the size guide on each product page or contacting our customer service team for assistance.

We mainly use premium cotton fabrics, including Egyptian cotton, as well as linen and selected innovative fabrics. Some pieces feature smart thermal fibres designed to adapt to the child's body temperature.

Yes. Comfort is one of our main priorities. We carefully select soft, breathable and durable fabrics that are gentle on children's skin.

We recommend:

• Gentle wash at 30°C
• Wash with similar colours
• Do not use bleach
• Do not tumble dry
• Dry in the shade
• Iron at low temperature

Card payments are being set up for launch. Available payment methods will be shown at checkout before you pay.

We deliver across the UAE through Shorages in Dubai, with next-day delivery within the UAE on orders placed by 12:00, Saturday to Thursday. Delivery costs AED 15.50 per order and includes up to three delivery attempts. Read our delivery information.

Every order arrives in Pinoti packaging, ready to give or to keep.

Yes. Request an exchange within 14 days of receiving your order. Items must be unworn and unwashed, with their original tags and packaging. Your first exchange is free, including shipping. For further exchanges, return charges total AED 20.00 (AED 15.50 reverse pickup plus AED 4.50 handling), and the replacement is a new order with its AED 15.50 delivery charge. Size exchanges are subject to stock availability. Read our returns and exchanges policy.

Refunds are issued to your original payment method or as store credit, according to your preference and applicable consumer protection laws. Defective items qualify for a free exchange or a full refund, in accordance with applicable laws. Read our returns and exchanges policy.

Write to us by email or on WhatsApp with your order number. Our customer care team will arrange reverse pickup. Returned items undergo a quality inspection before the exchange is processed.

Pinoti is a Brazilian brand. Our pieces are designed in Brazil and made there with care, in our own factory and with trusted partner workshops, ensuring quality, comfort and attention to detail.

Pinoti began in 1981 in Caxias do Sul, in the south of Brazil, as a family business. Today it is led by its second generation, with Alessandra Bulla as CEO and Creative Director. Read our story.